Terms of service

Last updated: July 15, 2026

Overview

Welcome to MollyMoo! "We," "us," and "our" refer to MollyMoo. MollyMoo operates this store and website, including all related content, features, tools, products, and services (the "Services"), to bring you a curated shopping experience for children's party kits, personalised stationery, and gifting products. MollyMoo is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with our [Privacy Policy], describe your rights and responsibilities when using the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you don't agree, please don't use the Services.

Section 1 — Access and Account

By agreeing to these Terms, you confirm that you're at least the age of majority in your state of residence, and that you consent to any minor dependents using the Services on devices you own or manage.

To use the Services — including browsing our store or purchasing products — you may need to provide information such as your email address, billing, payment, and shipping details. You confirm that any information you give us is accurate, current, and complete, and that you have the right to provide it.

You're responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, or share your account with anyone else.

Section 2 — Our Products

We do our best to accurately represent our products, but colors and details may appear differently depending on your screen and device settings. This is especially true for personalised and handcrafted items, which may have small natural variations from item to item.

Product descriptions are subject to change at any time without notice. We reserve the right to discontinue a product or limit quantities available to any person or region, at our discretion.

Section 3 — Orders and Personalisation

Placing an order is an offer to purchase — it isn't confirmed until we accept it and process your payment. Please review your order carefully before submitting, especially personalisation details (spellings of names, dates, etc.), as we may be unable to accommodate changes or cancellations once production has started.

Because many of our products are made-to-order and personalised, all sales are final — we do not accept returns or exchanges except in cases of items damaged in transit or genuine manufacturing defects. Please see our Refund Policy for full details.

You confirm that your purchases are for personal or household use, not for commercial resale.

Section 4 — Prices and Billing

Prices, discounts, and promotions may change without notice. The price charged is the price in effect at the time your order is placed, as shown in your order confirmation. Unless stated otherwise, prices exclude taxes, shipping, and handling charges, which will be shown at checkout.

Any separate promotion terms will govern in case of conflict with these Terms.

You agree to provide accurate, current payment and account information, and to keep it updated so we can process your order and reach you if needed. You confirm that any payment method you use is valid and authorized for your use, and that you'll honor all charges incurred at the posted prices, including shipping and applicable taxes.

Section 5 — Shipping and Delivery

Delivery times shown are estimates only and aren't guaranteed. We aren't responsible for delays caused by courier partners, customs, weather, or other events outside our control. Once a product is handed to our courier partner, risk of loss passes to you — though we're always happy to help track down a delayed or lost shipment.

Section 6 — Intellectual Property

All content on our Services — including our logo, brand name, product designs, photography, and site content — is owned by MollyMoo or our licensors, and is protected under the Indian Copyright Act, the Trade Marks Act, and other applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, copy, distribute, modify, or create derivative works from any of our content — including our product designs and artwork — without our prior written consent. All rights not expressly granted here are reserved by MollyMoo.

Shopify's name, logo, and trademarks belong to Shopify. All other trademarks on the Services belong to their respective owners.

Section 7 — Optional Tools

We may give you access to tools provided by third parties as part of the Services. We don't control or monitor these tools and provide access to them "as is," without warranties of any kind. Any use of these tools is at your own risk — please review the relevant third party's own terms before using them.

We may introduce new features to the Services over time; these will also be governed by these Terms.

Section 8 — Third-Party Links

Our Services may link to third-party websites. We don't review or take responsibility for the content, accuracy, or practices of these sites, and accessing them is at your own risk. Any issues with third-party products or services should be directed to that third party.

Section 9 — Relationship with Shopify

[Note to merchant: this section reflects Shopify's standard merchant terms and should not be removed or modified.]

MollyMoo is powered by Shopify, which enables us to provide the Services to you. Any sales you make are made directly with MollyMoo. Shopify is not responsible for any aspect of these sales, including any injury, damage, or loss resulting from purchased products. You release Shopify and its affiliates from all claims and liabilities arising from your purchases and transactions with MollyMoo.

Section 10 — Privacy

All personal information we collect is handled according to our [Privacy Policy]. Because the Services are hosted by Shopify, Shopify also processes information about your access and use of the Services to help provide and improve them. Please review our Privacy Policy for full details on how we and Shopify handle your information.

Section 11 — Feedback

If you send us ideas, suggestions, reviews, or other feedback, you give us a worldwide, royalty-free license to use it in any way — including commercially — to operate and improve our Services. We're under no obligation to keep feedback confidential, compensate you for it, or respond to it.

We may (but don't have to) monitor or remove feedback we consider unlawful, offensive, or otherwise inappropriate. You confirm that your feedback is your own, doesn't infringe on anyone else's rights, and won't contain anything unlawful, abusive, or harmful (including malware).

Section 12 — Errors and Corrections

Occasionally our site may contain typos, inaccuracies, or omissions relating to product details, pricing, or availability. We reserve the right to correct these, update information, or cancel affected orders at any time, without prior notice — even after you've placed an order.

Section 13 — Prohibited Uses

You agree to use the Services lawfully only, and not to: Violate any applicable law or regulation. Infringe our intellectual property or anyone else's. Harass, abuse, or harm any person, including our team. Transmit false, misleading, or spam content. Impersonate any person or entity. Upload viruses or malicious code. Scrape, copy, or extract content from the Services using bots, scrapers, or AI/agentic tools. Attempt to bypass or interfere with our site's security measures. We may suspend or terminate your account at any time if we believe you've violated these Terms.

Section 14 — Automated Agents

If you use, enable, or deploy any autonomous or semi-automated software ("Agent") to access or interact with our Services, that Agent must: Clearly identify itself as an Agent in its request headers (e.g., Agent/[agent name]). Not disguise itself as a human user or attempt to bypass CAPTCHAs or similar checks. Respond truthfully if asked whether it is a human or an automated system. Not circumvent any measure we use to control how Agents access the Services. We may limit or block Agent access to the Services at our discretion.

Section 15 — Termination

We may end this agreement or your access to the Services at any time, at our discretion, without notice. You remain responsible for any amounts owed up to the date of termination. Sections that by their nature should survive termination — including Intellectual Property, Feedback, Disclaimers, Limitation of Liability, and Governing Law — will continue to apply.

Section 16 — Disclaimer of Warranties

Information on our Services is provided for general purposes only, and we don't guarantee its accuracy or completeness. Any reliance on it is at your own risk.

The Services and all products are provided "as is" and "as available," without warranties of any kind, whether express or implied — including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee that the Services will be uninterrupted, timely, or error-free.

Section 17 — Limitation of Liability

To the fullest extent permitted by law, MollyMoo, our team, and Shopify will not be liable for any indirect, incidental, special, or consequential damages — including lost profits or data — arising from your use of the Services or our products, even if we've been advised of the possibility of such damages.

Section 18 — Indemnification

You agree to indemnify and hold harmless MollyMoo, Shopify, and our respective teams from any claims, losses, or liabilities (including reasonable legal fees) arising from your breach of these Terms, your violation of any law or third-party right, or your use of the Services.

Section 19 — Severability

If any part of these Terms is found unlawful or unenforceable, that part will be enforced to the fullest extent permitted by law, and the rest of these Terms will remain in full effect.

Section 20 — Waiver; Entire Agreement

Our failure to enforce any part of these Terms doesn't waive our right to do so later. These Terms, along with any policies we post, form the entire agreement between you and MollyMoo regarding your use of the Services, superseding any earlier agreements or communications.

Section 21 — Assignment

You may not transfer or assign your rights under these Terms without our written consent. We may transfer or assign these Terms without notice to you.

Section 22 — Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Services will be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

Section 23 — Headings

Section headings are included for convenience only and don't affect the interpretation of these Terms.

Section 24 — Changes to These Terms

We may update these Terms at any time by posting changes to our website — it's your responsibility to check back periodically. We'll flag material changes where required by law. Continuing to use the Services after changes are posted means you accept the updated Terms.