Privacy policy

Last updated: July 15, 2026

MollyMoo ("we," "us," "our") operates this store and website, including all related content, features, tools, and services (the "Services"), to bring you a curated shopping experience for children's party kits, personalised stationery, and gifting products. MollyMoo is powered by Shopify, which helps us provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, shop with, or otherwise communicate with MollyMoo. By using the Services, you acknowledge that you've read and understood this Privacy Policy.

If anything here conflicts with our Terms of Service, this Privacy Policy governs how we handle your personal information.

Information We Collect

Depending on how you interact with us, we may collect your contact details, including name, billing/shipping address, phone number, and email address; financial information such as payment card details, transaction details, and payment confirmations (processed securely through Shopify's payment systems — we never store your full card details ourselves); account information such as your username, password, and preferences, if you create an account; order and personalisation details, including the items you browse, add to cart, wishlist, or purchase, and any details you provide for customization (for example, a child's name, age, or birthday for a personalised stationery item or party kit); communications, meaning anything you share with us directly, such as a customer support message or special request; and device and usage information, such as your IP address, browser, device type, and how you interact with our site (via cookies and similar technologies).

A note on personalisation details

Many of our products are personalised — for example, a child's name printed on a journal or party kit. These details are always provided to us by a parent or guardian, not collected directly from a child. We use this information solely to create and fulfil your order, and we don't use it for any other purpose (like marketing to children or building a profile of a child) without your explicit consent.

Where This Information Comes From

We collect this information directly from you, when you create an account, place an order, or contact us; automatically, through your use of our site, via cookies and similar tools; and from our service providers, including Shopify and other partners who help us run the store (payments, shipping, analytics, customer support).

How We Use Your Information

We use your information to run your order — processing payments, arranging shipping, handling returns/exchanges, and keeping you updated on order status; to improve your experience, by remembering your preferences, recommending products, and making your shopping experience smoother; for marketing, where, with your consent, we send you updates, offers, or promotions by email or other channels (you can opt out any time — see "Your Rights and Choices" below); for security and fraud prevention, to protect your account and our store from fraudulent or unauthorized activity; for customer support, to respond to your questions and requests; and for legal compliance, to meet our obligations under applicable law, including responding to valid legal requests.

How We Share Your Information

We don't sell your personal information. We may share it with Shopify, our e-commerce platform, which processes data on our behalf to power the store (payments, hosting, analytics) — Shopify's own handling of this data is governed by the Shopify Consumer Privacy Policy; with service providers, for things like payment processing, shipping/courier partners, and customer support tools; when you ask us to, for example if you request we share order details with a delivery partner; and for legal or safety reasons, if required by law, or to protect the rights, property, or safety of MollyMoo, our customers, or others.

Children's Data

MollyMoo's products are designed for children's celebrations, but our Services (the website itself, account creation, checkout) are intended to be used by adults — parents, guardians, or other adults purchasing on a child's behalf.

We do not knowingly collect personal information directly from children. Where a personalisation detail relates to a child (like a name or birthdate for a custom item), this is provided to us by the purchasing adult, used only to fulfil that specific order, and not used for marketing, profiling, or any other purpose without separate consent. If you're a parent or guardian and believe your child has provided us with personal information directly, please contact us using the details below and we'll delete it promptly.

Security & Retention

We take reasonable measures to protect your personal information, though no method of transmission or storage is 100% secure. We retain your information only as long as needed to fulfil your order, maintain your account, meet legal obligations, or resolve disputes.

Your Rights and Choices

You may have the right to access the personal information we hold about you, correct inaccurate information, and delete your personal information, subject to legal exceptions (e.g., order records we're required to keep). You can also opt out of marketing at any time — every marketing email includes an unsubscribe link, and you'll still receive essential order-related emails even if you opt out of marketing.

To exercise any of these rights, or if you have any questions or concerns about how we handle your information, please contact us at info@mollymoo.co.in. We'll do our best to respond promptly, and in any case within the timelines required by applicable law.

Cookies

We use cookies and similar technologies (including those provided by Shopify) to keep the site running smoothly, remember your cart and preferences, and understand how customers use our store. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll update the "Last updated" date above whenever we do.